Everything You Need to Know

Frequently Asked Questions

Curious about how SoulsNote works, letter delivery, privacy features, or ceremony customization? Browse through our answers below.

Do my friends or partner need an account or app to open the letter?

No! They do not need to install any app or register. When they tap your link, the letter opens smoothly in their mobile or desktop browser with full cinematic animations, photo reveals, and challenge prompts.

What happens if they get the secret verification answer wrong?

You can set optional memory hints or multiple-choice questions to guide them! Even if they stumble, the playful feedback keeps the atmosphere fun and romantic without locking them out permanently.

Are my letters private or can anyone find them on Google?

Your letters are strictly 100% private. Every keepsake link uses an unlisted, cryptographically unique URL with automated noindex search engine headers. Only someone who has the exact link and knows the secret answer can see your message.

What opening ceremonies can I choose from?

SoulsNote offers tactile, animated opening ceremonies including authentic 3D Wax Seal cracking, Scratch-Card reveals, Mystery Puzzle Box unlocking, Ribbon Untying, and Gift Box Unwrapping. Each ceremony has tactile haptic sounds and custom petal confetti.

Can I attach photos and romantic music?

Yes! You can attach personal photos that blossom into a memory reel as the recipient scrolls through your letter. You can also customize background ambiance to match your anniversary, birthday, or romantic surprise.

How do I know when my letter has been read?

Once your recipient unlocks the seal, your creator dashboard logs the live unlock timestamp. Recipients can also tap animated reaction hearts and emojis which immediately update on your dashboard.

Is SoulsNote really free?

Yes, creating, customizing, locking, and sharing letters on SoulsNote is completely free. We created this platform so everyone can express genuine affection in a world saturated with disposable texts.

Still have a question?

Our friendly team is always ready to help you craft the perfect surprise.

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